Installing Noticia Go on a Case

Modified on Wed, 28 May at 10:48 AM

To activate Noticia Go, perform the following steps:

  1. From the Portal Home, navigate to UI Extensions
  2. Click Noticia Go AI
  3. In the sidebar, click Cases and activate the applicable case(s)
  4. Navigate to the case(s) and perform the following
    1. Click Features in the Case Setup menu and scroll to the bottom
    2. Activate Noticia Go for applicable groups
  5. Create a Workspace Layout like this:
  6. Create a three fields (if not already created) and add them to a conditional coding pane like this:
  7. Notify the client and provide training if necessary



If the fields are not yet created:

  • Create a new memo field, one to many
  • At the end of the name, add (ID = ####-##)
  • To find the ID, open developer tools in chrome (settings, more tools, developer tools)
  • Select the Network tab
  • click on your field in the settings menu and you will see the new entry. find the composite ID
  • Paste that in the field name for ease of use



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