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Error Type | Error | Meaning | Fix |
Duplicate data |
| Some IDs in the import already exists in the database | Copy all IDs in your load file to a text file, one entry per line, and from the documents page, under tools, run a search file. The duplicate IDs will be returned in the search results. |
File copy error | Error copying file ABC_001.pdf…could not be found | Overlay: The location of the document does not match the MDB | Review the MDB to confirm that the levels and pages match the folder structure of the documents |
Invalid data format | Document_ID "ABC_001" Level_2 exceeds the max length of 20 characters | The value used to create the level (usually custodian) is more then 20 characters | Nothing. The full value will import into the mapped field and the level with auto-truncate at 20 characters |
Invalid date format | TheValue 20150103 is not in a valid date format for the category 'DATE' for Document_ID "ABC_001". Expected date format: "MonthDay" | The date format does not match your import settings | Fix the date to be 01/03/2015 |
Invalid people format | Person value too long for Document_ID "ABC_001” | The delimiters picked for field mapping are incorrect, or the load file has a mix of delimiters within the field | Confirm that your settings match what is in the load file. If the issue is mixed delimiters, if possible run a find and replace to make all delimiters the same, or go back to the producing party for a corrected load file |
Invalid text format | “Field Name” is too long for Document_ID “ABC_001” | The entry in the load file for that field contains more then the allowed character length | Truncate the field value to 255 characters |
Invalid text format | Document title too long for Document_ID "ABC_001" | The document title exceeds 255 characters | Import the full title into the Document Description field, and a truncated title to the title field |
Missing data | Missing data in field TheValue for the category 'PICK' for Document_ID "ABC_001" | There is a delimiter either at the beginning or end of an entry Relevance Relevant; ;Relevant | Remove the issue delimiter |
Missing data | No level information found in new Document_ID "ABC_001 | Overlays Only – The ID you are trying to update does not exists in the database | Remove missing IDs from your Overlay file |
Missing data | Both the Persons and Organisation fields are empty in the parties table for FROM for Document_ID "ABC_001" | The referenced people field has a delimiter at the end of the entries From J, Smith; | Remove the issue delimiter |
Missing data | Column "level_5" is missing from table "export" | Fatal Error | Contact support@noticiasolutions.com for assistance |
Source and attachment relationship issue | Host_Reference value of "ABC_001" was not found for the Document_ID "ABC_002" | The Parent ID listed for the document is not found in the database | Nothing, no sources and attachment relationship will be built |
Unexpected error | Image file or Native and Content File (ABC_001-001.tif) for document ID ABC_001 does not exist | The image or native file path does not match the documents folder structure | Either fix the folder structure to match the file path or the file path to match the folder structure |
Unexpected error | One or more errors occurred. | There is a fatal error within your load file | Portal Admins can review the Error Report page on the portal, along with the processing jobs errors. |
Unexpected error | An error occurred extracting data from the import source: Could not interpret any metadata values in the first 200 rows of this page file. Import has been aborted | There is a parsing error, or blanks in your load file. | Review load file in Notepadd++ to identify the errors |
Unexpected error | There was a problem parsing row 2 in the load file. (Row has more fields than header row) | There are more field values noted then there are headers for the fields | Review the load file in Notepad++ to find where the empty headers are, and populate with the correct field name |
Unexpected error | A data exchange validation error occurred | Fatal Error | Contact support@noticiasolutions.com for assistance |
Unexpected error | There is an error in XML document (1, 2). There is an error in XML document (1, 2) | Fatal Error | Contact support@noticiasolutions.com for assistance |
Unsupported characters | Field Name value "{Field Name Value in load file}" has illegal character(s) for Document_ID "ABC_001". Invalid characters are: \ / : * ? " < > | | There are illegal characters in the noted field in the load file | Remove the illegal characters |
Unsupported characters | Value for Memo Field Notes in document ABC_001 contained characters not supported by Ringtail. The document was imported but the field data was omitted. | The field contains unsupported characters. Invalid characters are: \ / : * ? " < > | | Remove the illegal characters from the load file or do nothing and the value for that document’s field will not be imported |
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